Shipping & Delivery
Worldwide delivery, thoughtfully arranged for your next pre-owned designer piece.
Shipping at a glance
- Shipping fee: US$30 per order.
- Dispatch: Usually within 2–3 days after payment is confirmed.
- Import duties: Included. We arrange delivery on a duties-paid basis (DDP).
- Destinations: Available delivery countries and regions are shown at checkout.
Processing and delivery
The 2–3 day processing period is the time before dispatch, not the delivery time. Transit times vary by destination, carrier availability and customs clearance. Contact us before ordering if you need an estimated arrival date or delivery by a particular date.
We will contact you if there is an unexpected delay with your order.
Shipping fee and currency
Our flat shipping fee is US$30 per order. If your checkout uses another currency, review the shipping amount displayed before completing payment.
Import duties included
Two Horses covers import duties on your order and arranges DDP delivery. If a carrier requests an import-duty payment, please contact us with your order number and a copy of the notice so we can help resolve it.
Tracking your order
Once your order has been dispatched, we will send a shipping confirmation with tracking information. Tracking updates may take time to appear after the parcel is handed to the carrier.
Delivery details and problems
Please provide a complete delivery address, including any apartment or unit number, and a reachable phone number. Contact us promptly if your address needs correcting; changes may not be possible after dispatch.
If your parcel is delayed, missing or arrives damaged, contact us with your order number and tracking details. For damage, please keep the packaging and send photographs of the parcel and item so we can investigate with the carrier.
Need help?
Email mitao0616@gmail.com with your order number or the item reference. For returns, see our Returns & Refunds page.