Frequently Asked Questions

Are the pieces pre-owned?

Yes. We focus on pre-owned designer handbags and accessories. Please read each listing and review its photographs for the individual item's condition and included accessories.

Where do you deliver, and how much is shipping?

We welcome customers worldwide. Available destinations are shown at checkout. Shipping is US$30 per order, and import duties are included through DDP delivery. See Shipping & Delivery for details.

When will my order be sent?

Orders are usually dispatched within 2–3 days after payment confirmation. This is processing time, not delivery time. Transit times vary by destination. We send tracking information after dispatch.

Can I return an item?

You may request a return within 7 days after delivery under our voluntary return policy. Items must remain in the condition received. Buyers pay return shipping for reasons unrelated to an item fault or our error. Mandatory consumer rights, including any longer statutory withdrawal period, remain unaffected. Please read Returns & Refunds for the complete terms and instructions.

Are boxes and dust bags included?

Only accessories specifically listed on the product page are included.

Can I request more details?

Email mitao0616@gmail.com with the item name or reference number before ordering.