Returns & Refunds
We want you to feel informed and confident when choosing a pre-owned piece. Please review the item description and photographs before ordering, and contact us if you would like more details.
Our 7-day return policy
You may request a return within 7 days after delivery. The item must be in the same condition as received, without additional wear, damage or alterations, and returned with all accessories and packaging supplied with it. Please keep any attached security or identification tags in place.
This voluntary 7-day policy does not limit any longer return period or other rights that apply under mandatory consumer law. Where those rights apply, they take precedence over the conditions below.
How to request a return
- Email mitao0616@gmail.com with your order number, item reference and return request. If there is a problem with the item, include photographs and a description.
- We will provide the return instructions and the correct return address. Please contact us before sending the parcel so it reaches the right location.
- Pack the item securely with its supplied accessories, use a tracked service and keep your proof of shipment.
Return shipping costs
For a change-of-mind return or another reason unrelated to an item fault or our error, the buyer pays return shipping. If we confirm that an incorrect item was sent or that there is a material issue not disclosed in the listing, we will arrange the return at our cost. Please contact us before paying for return shipping in those cases.
Pre-owned condition
Our items are pre-owned, and signs of use vary by piece. Wear already shown in the listing or photographs forms part of the item's described condition; it does not prevent an otherwise eligible change-of-mind return. If you believe the condition differs materially from the listing, please send details so we can review it.
Refunds
After the returned item arrives, we will inspect it and notify you of the outcome. Once we receive your returned item and confirm that it meets the return conditions, we will process your refund within 5–10 days. Approved refunds are issued to the original payment method for the purchase price of the returned item. Original delivery charges are refunded where required by applicable law. Bank or payment-provider processing times vary.
Any issue affecting a refund will be explained to you. Mandatory rights relating to faulty or incorrectly described goods remain unaffected.
Cancellations and exchanges
If you need to cancel an order, contact us as soon as possible before dispatch and we will confirm whether cancellation is still possible. For exchanges, contact us first; availability varies because pre-owned pieces are individual items.
Mandatory consumer rights
Where applicable consumer law gives you a longer cancellation period, a refund deadline or other protections, we will honour those rights. For example, where the EU statutory right of withdrawal applies, you have 14 days after delivery to notify us that you wish to withdraw, and a further 14 days to send the goods back. You may inspect the item as you would in a shop; any legally permitted deduction for handling beyond that will be explained. Statutory withdrawal does not require our prior approval.
For a statutory withdrawal where applicable, we refund payments, including standard outward delivery charges where required, within 14 days after notification; we may withhold reimbursement until we receive the goods or evidence of their return, as permitted by law. Your rights concerning faulty or misdescribed items are not restricted by our voluntary 7-day policy.
Contact
Email mitao0616@gmail.com. Please include your order number so we can help with your request.